+46 (0) 926 795 30

Frequently asked questions

How can I do my reservation?

Easiest and quickest is to do your reservation directly at our online booking at the webpage. If you want personal advice regarding your reservation you can also contact us on info@grandarctic.se or +46-(0)926-79530 and we look forward to helping you. Our package offers are always booked by e-mail or telephone.

How can I pay for my stay?

Grand Arctic Hotel accepts payments in cash and with a credit card. We do accept cards issued by VISA, Master Card, Dinner Club, Amercan Express. You may also pay for your room in Euro or US Dollars at the reception. When you book online you pay directly online and if you book by e-mail or telephone you pay upon check in.

How to get to the Hotel?

We offer a transfer with our company bus. We can meet you at the Luleå Airport or explain you how you can find our Hotel. You can send your transfer requests to info@grandarctic.se or just call +46(0)92679530.

Is it possible to have an extra bed in the room?

With accommodation in a double room or family room, extra bed for a third is 250kr per night including breakfast.

Do you have children's cots?

Yes, you can add a children's cot to your reservation for 95 SEK / stay. In the restaurant we also offer child's high chairs.

Can I bring my dog to the hotel?

Yes, we have a few room where dogs are allowed. Please notify us when you do your reservation. The additional charge is 250 SEK / dog / stay.

When can we check in?

You have guaranteed access to your room from 3 pm. Early check in from 11 am. can be added for 195 SEK. The reception is open until 11pm, please contact us if you will arrive later.

When is check out time?

Check out time is 11 am. If you wish to add late check out until 3 pm. it can be added for a surcharge of 195 SEK.

I have special food requirements, what to do?

Please inform us when doing your reservation or latest upon arrival about your special food requests such as gluten or lactose free and we will do our best to meet your requirements for both dinner and breakfast.

It's a rainy day, what can we do in the hotel?

We always have a selection of indoor activities to offer such as massage, air pistol shooting, kids room with table tennis and more depending on the season. We're also opening the relax area earlier in the afternoon upon really bad weather. Contact us for more details.

How can I sleep during the midnight sun?

Most of our rooms have blind out curtains so you shall be able to sleep but we warn you as you might not be as tired as usual when the sun never goes down. Your room is also equipped with a mosquito net in the window.

I want to experience something I've never done before, what can you suggest?

How about an exotic adventure chasing the northern lights when season, see the midnight sun in the summer, snowmobile driving, dog sledding or catching a large salmon fly fishing? We have many activities to offer, just contact us!

How cold is it in the winter?

During the winter we sometimes experience temperatures down to -30 degrees celsius. However, most winter days have a temperature between 0 and -15 degrees and the air is very dry so the chilling effect isn't that high. We rent our full winter clothing and equipment including boos, gloves and hats so you don't have to be afraid of freezing. The cold nights also mean clear skies and a good chance to see the magic northern lights.

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